Customer Questions and Answers for Heater by Whirlpool

Eddie for Model Number GD5SHAXMB00

Answer Hello Eddie. Here is a link to our Repair Forum, this is a free service to our customers. Use this link to access the repair for your question. http://forum.appliancepartspros.com/refrigerator-freezer-repair/193358-freezer-fridge-not-cooling.html 

Richard P. for Model Number Whirlpool ED25CQ

Answer Hello Richard, The manufacturer advises against plugging into a GFCI receptacle. This is directly from an installation guide for a 22 cubic foot refrigerator: Electrical: A 115 Volt, 60 Hz., AC only, 15- or 20-amp electrical supply, properly grounded in accordance with the National Electrical Code and local codes and ordinances, is required. It is recommended that a separate circuit, serving only your refrigerator, be provided. Use a receptacle which cannot be turned off by a switch or pull chain. IMPORTANT: If this product is connected to a GFCI (Ground Fault Circuit Interrupter) equipped outlet, nuisance tripping of the power supply may occur, resulting in loss of cooling. Food quality and flavor may be affected. If nuisance tripping has occurred, and if the condition of the food appears poor, dispose of it. Water: A cold water supply with water pressure between 30 and 120 psi (207 and 827 kPa) is required to operate ice maker and water dispenser. If you have questions about your water pressure, call a licensed, qualified plumber. Reverse Osmosis Water Supply: The pressure of the water coming out of a reverse osmosis system going to the water inlet valve of the refrigerator needs to be between 30 and 120 psi (207 and 827 kPa). I doubt that there is anything wrong with the unit since it has a strong current draw during defrost and during the initial start-up of the compressor. If you wanted to check for sure, you could use a heavy duty three prong appliance extension cord to try plugging the unit into a standard receptacle. It has to be a dedicated line so if anything else is running off the same breaker, the additional load would have to be removed to prove a problem with the unit. 

Jeff for Model Number 106.56689502

Answer Hello Jeff. If the voltage is dropping, you have other issues as well. It may be the timer breaking down, or it could be a wiring issue with the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html 

Carl for Model Number 106.56689501

Answer Hello Carl. If the heater and the thermostat are good, but the unit does not defrost, you will need to replace the electronic control 2313177. If you turn the unit on and off, 5 times within 10 seconds, it should go into defrost. Hope this helps. 

John for Model Number ed5thaxms

Answer Hello John. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the back wall of the freezer. If so, you will need to test the defrost heater 2323198 and the defrost thermostat. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the defrost timer. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html 

Judy for Model Number 106-565-39400

Answer Hello Judy. It sounds like you may have a defrost problem with the unit. Check and see if there is any frost build up on the back wall of the freezer. If so, you will need to test the defrost heater 2323198 and the defrost thermostat W10225581. They should read closed for continuity when cold. You can test this with a multi-meter TJMA-DMT3. I will include a link at the end to assist you how to use the multi-meter if needed. If both parts are good, you will need to replace the defrost timer 8201661. Once the problem is repaired, you will need to thaw out the ice on the coils before the unit will operate properly. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html 

Bob for Model Number ED5FHEXMS00

Answer Bob, did you ever notice a patch of heavy frost, or ice on the back wall of the freezer, this would indicate a defrost problem. If all you have is an icicle from the icemaker drip, it's most likely causing the evaporator fan to seize up and not turn and ciculate the air. If that's the case you'd want to consider a new fill valve W10408179 or adjusting the fill time/level of the icemaker. Thanks and Good Luck 

Note: This question is for the older version of this part, but we thought you might still find it helpful

Guy D. for Model Number ed25tqxfw01

Answer Hi Guy. Yes, 60% of defrost failures are because of the defrost thermostat part # W10225581. You can use a ohm meter to check the continuity of the heater should read 11-18 ohms. This part # is 2323198. Thank you. 

Note: This question is for the older version of this part, but we thought you might still find it helpful

Ricky for Model Number ed5chqxtboo

Answer Hello Ricky. You can test the heater and the defrost thermostat W10225581 to see if they are good. They should read closed for continuity when cold. If they are open, you will need to replace them. You can test this with a multi-meter TJMA-DM1. Here is a link on how to use a multi-meter. Hope this helps. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html 

Note: This question is for the older version of this part, but we thought you might still find it helpful

Glenn for Model Number 106.52503100

Answer Hello Glenn. Can you check the model number? The one you provided is not working. Thanks.