Door is open but lock is engaged. Cannot close door to do wash. Any secrets?
Answer Hello Nels. You can try unplugging the machine to see if it will reset. If not it sounds like you may need to replace the door lock part# 
I have an F22 door latch error. I am trying to find out what voltage checks I can do from the CCU to isolate the issue to either a CCU or door latch issue. Many thanks!
Answer Hello Paul. Sorry, the manufacturer does not offer that information. Here is the test they offer. Possible Causes/Procedure
¦ Door lock mechanism is broken or removed from door.
¦ Door switch/lock unit failure.
1. Unplug washer or disconnect power.
2. Check door switch/lock unit.
3. Check the wire harness connections to the door switch/lock
unit and Central Control Unit (CCU).
Have F11 error code. Checked connections. All good. No discoloration or corrosion. Water fills. Seams like relay for motor clicks,but no rotation. On line contact indicated MCU or door latch. Door does lock.
Answer Hello Peter. MOTOR CONTROL UNIT ERROR. The Motor Control Unit has internal failure; repeating under or
over voltage, or over current conditions. If failure occurs during
high-speed spin the door unlocks after 3 minutes. Possible Causes/Procedure
1. Unplug washer or disconnect power.
2. Check wire harness connections between the drive motor and the
Motor Control Unit (MCU), and between the MCU and the Central
Control Unit (CCU). Check the motor and do a continuity test.
3. Plug in washer or reconnect power.
4. Check the MCU by looking for operations of the drive motor.
5. Check the drive motor for powered rotations.
6. Replace MCU board.
We had an error code F22. To fix the problem, we ordered and installed Part
#AP3968085. That part did not solve the problem. We still get the same Error code F22. Part #AP3968085 did not solve the problem. Help
Answer In Need, First check the door strike on the door and the alignment to the opening, make sure everything lines up and seats properly when the door is closed. Then check the wire harness from the new latch to the CCU W10169230 If there are no loose connections, especilly where the connectors attach to the latch and CCU, then you'll need to replace the CCU. We're sending yo7 some information that should be helpfull. Thanks
I just replaced the latch on the washing machine. It worked fine for the first wash, then it started showing code f21 and now f28 and the door won't open.
Answer Hello Eglien,
Error f-21 means not enough water entering tub within the first 10 seconds of the fill cycle. Check you water faucets to insure they are turned all of the way on. If they are, the water inlet valve 8540751 is in need of replacement. The F-28 fault code is a communication error between the motor controller W10163007 and machine controller W10525356. Check all of you connections one at a time by unplugging them and reconnecting them. If this produces no results, One of the two controllers have failed. The most likely is the machine controller W10525356. This is indicated by the fact that the door is locked as the motor controller doesn't have anything to do with this action.
i have found that my switch asm is faulty(AP3968085)but my question is how do i access it to replace it or which is the quickes way that you recommend,thank you for your time pls help!
Answer Guillermo, Here are the instructions " 1. Unplug washer or disconnect power. 2. Turn off the water supply to the washer. 3. Remove the top cover and the console. 4. Remove the lower front access panel . 5. Open the washer door.6. Using a small screwdriver or a pair of
long-nosed pliers, pull the tension spring on the retaining wire out from around the front of the bellows, and remove the wire. 7. To remove the door switch assembly: a) Pull the bellows off the lip of the front panel beside the door switch assembly just enough to access the switch assembly. b) Remove the two T-20 Torx screws from the door switch assembly. c) Pull the door switch assembly out and turn it over so that you can access the connectors. d) Unlock the tabs and disconnect the three wire connectors from the door switch terminals, then remove the assembly." Good Luck and Thanks