Does my washer have a filter and if so where is it located?
Answer Hello Maggie. Yes if you remove the toe panel, there is a filter located inside the pump assembly W10130913.
How does the upper agitator lint filter secure to the lower agitator?
We ordered the upper agitator/ lint filter and are not sure how it is secured. Is there another piece?
Answer Joe, It "snaps" on and off the lower agitator " Manual clean lint filter (model lA6300XT) Clean the filter at the bottom of the agitator after every load for the best filtering results. To clean: 1. Lift off the agitator barrel. 2. Wash or wipe the filter clean in the bottom of the agitator barrel. The filter is not removable. 3. Replace the agitator barrel and snap it into place." Good Luck and Thanks
When my washer is full of clothing and starts to agitate , the agitator lift's off the shaft and rises up.
Answer Hello A.J.
This model has a bolt that holds the agitator down to the transmission shaft. If the bolt isn't loose, the agitator hole in the agitator itself (being plastic) is probably wallowed out. This would require the replacement of the agitator 387838. I hope this helps and have a great day!
How do you remove and replace the upper agitator
Answer David, Review the repair video attached to this part number 285811, It's more informative than I can be, in this limited space. Thanks and Good Luck
Lint catcher above the agitator comes off when spinning?
Answer Hello Do. If the lower agitator 387838 is good, you will need to replace the lint filter 63753. Hope this helps.
How often do you have to pull off and clean the agitator link filter?
Answer Hello Frank. You will need to clean the filter 63753 about 1 time a year under normal use. If there is alot of lint, you may have to do it more often. Hope this helps.
Hello, washer wont spin but does agitate. I replaced the motor coupling but still no spin and the motor smells a little. Thanks
Answer Hello Bill. Check and see if the lid switch 285671 is bad or broken. If so, it can cause the problems your having. Here is a link to a video of how to access and replace the part. Hope this helps. http://www.youtube.com/watch?v=V5aW9WkTFhE
How can I tell if my Whirlpool agitator shaft is long, medium or short?
Answer Hello Barbara! It will be the size of the cam. We will need the model number to your product to determine which agitator repair kit you will need. Thanks.