the refrigerator icemaker doesn,t make ice,I have checked all the checkpoints as directed in the troubleshooting part of the manuel.
I need to know how to get the cover off the back of the freezer to expose the icemaker.There are no screws visible and it being just a few month's old I don't want to pry it off and break it. Thanks.
Answer Larry, Here are the instructions from the service manual for your refrigerator. " 1. Unplug refrigerator or disconnect power. Remove food and shelving. 2. Pull off the light cover located in the top left hand corner of the freezer compartment. 3. Remove the ¼” hex head screw below the light bulb. 4. Pull the top of the air duct cover out at the top and lift up to remove. 5. The bottom of the duct has 2 slots that slid onto the top of the evaporator cover. 5. Remove the 4 - 1/4” hex head screws securing the evaporator to the cabinet. 6. Pull out the evaporator cover." Our parts and service information show both screws and clips holding the evaporator cover to the back wall of the freezer. Either way, you need to be careful and not "tweak" or bend the cover. Good Luck and Thanks
I need to replace this mold as the coating is peeling off and the ice doesn't completely fail into the tray. On the Whirlpool website, it says I should buy silicon grease when I buy the new mold. Do you know if I need that and what it is for? Also, I assume that I can replace just this mold without replacing any other parts of the ice maker. Can you confirm that for me?
Answer Scott, Yes, you can replace the mold assembly without any other parts, but you have to be cautious and careful. Actually, you would want to use Food Grade Silicone Grease" 99003172 to lubricate the moving parts in the assembly. Also, make sure you save as much "alumilastic" as possible from the original mold/thermostat connection, you need a good sealed fit between the two components. Good Luck and Thanks
water not coming to fill the tray.Replaced the elec control,4389102.and re i.m.valve.water still not coming.is it the thermostat? or the fuse? could you tell me the steps to replase them? if one of them has to be replased.Thank you for your help.
Answer Sam, You probably don't need the mold. Try this : tape the freezer door switch closed, remove the white plastic cover off the front of the icemaker. Use a 3 or 4 inch length of 14 guage wire and insert it into the "T" and "H" openings in the icemaker control module( they are located at the 4 and 5 o'clock position) If the icemaker rake arm starts to move the fuse and thermostat are OK, and you have a bad contatc in the control head for the fill valve circuit. Good Luck.
The ice cubes are hollow, water runs down the back of the freezer causing a big mass of ice that is unusable and it is not working at quickly as we feel it should. What should I do?
Answer Hi Betty. If You get a bucket and shut off the water supply to the unit, you can put the hose back into the bucket and see if your water supply or valve is OK. Do you have a saddle valve in-line to the supply? Make sure your supply line is not kinked. Is the fill tube to the ice maker partially clogged? If all of this is OK, then change the water valve part # is 2315576. Make sure your unit is level . Thank you.
Ice maker quit working period,thought it could be the filter, replaced it with no luck for the ice maker. Could it be the soft water? I did see water dripping over the edge and freezing before it quit. Is the water valve plugged?
Answer Hello George! Is the ice maker filling with water? If it is not, make sure you are getting 120v to the water valve and that the fill tube is not frozen. If the valve is getting 120v it will need to be replaced, part number W10408179. If it is not getting 120v then you will need to replace the ice maker, part number 2198597. Also check to make sure that the freezer is freezing properly between 0-5 degrees. Hope this information helps, thanks!
Can the ice tray (mold ice) be leaking, or the water is coming from the bearing or the water tube and leaks through the water tray?
Answer Hello Jo. You will need to check and see if the water valve 4318046, is not shutting off fast enough, and is overflowing the ice mold. Also look and see if the ice mold has cracked causing it to leak. If the water valve is overflowing the ice mold, you will need to replace the water valve. Hope this helps.