Ice and water do not dispense. Motor does not run. Ice maker makes ice fine. Ice chute door opens when lever depressed. Control panel lights and freezer work fine. Auger does not seem frozen. Do I need a new motor and/or solenoid?
Answer Hello Craig,
If the ice and water do not work then the problem would most likely not be the motor of ice dispenser. You will want to check the wiring at the bottom of the door for loose or broken connections. You will also want to make sure that the control is not in the locked positon.
Hi, The ice machine makes a noise when the lever is pushed but does not dispense ice. I took the motor out and got it to turn the shaft but when I reinstall it , the augar will not turn when lever is pressed. What is next?
Answer Hello Kip,
You will want to pull the 2 screws on the auger coupler on the door and make sure that the coupler is not frozen in place. This will cause no engagement of the ice bucket. There is a spring under the coupling that should push it up but it can collect ice around it and cause it to freeze to shaft.
How do you access the motor? The other descriptions on how to do this to not seem to apply to this refrigerator.
Answer Hello Stephen,
Open the freezer door and squat down where you can look up underneath the extrusion above the third freezer door shelf. There is an access door which is held in place by two screws. Removing these two screws allow access to the auger motor.
How do you remove the dispenser housing to gain access to the dispenser motor 2198594 (KITCHENAID)? It seems as if the housing is glued to the door insulation.
Answer Hello John. Look under the ice bucket inside the freezer, at the bottom of the dispenser form in the door liner. You will see a cover held on with screws. Remove the screws and cover, and you can access and replace the motor 2188869. Hope this helps.
How do you access the ice dispenser motor to replace it?
Answer Hello Glenn. There is a cover under the bottom of the dispenser housing that will need to be removed to access the dispenser motor 2188869. Once the cover is removed, you will remove the screws and wiring harness holding the old motor in place. Reinstall in reverse order with the new motor. Hope this helps.
Ice Dispenser Motor quit working following a power outage. Subsequently, We emptied Refrigerator and Freezer, let stand off and open for two days and dispenser started working again when we first turned unit back on. After on for 2pproximately 18 hours it quit working again. Is it somehow freezing up? If so, how can we fix the problem?
Answer Mike, Check and make sure the ice dispenser flapper is closing completely and has no air leaks, Make sure the freezer air temperature is not belw 5 dgrs.F. Remove the dispenser facade and feel the door panel just below the dispenser, is there moisture or is there a "cold spot" in that area ? You may have developped a void in the door insulation causing the motor to freeze. You may want to run a small bead of silicone sealer around the door dispenser where it attaches to the door, to eliminate any air transfer into the door. Thanks and Good Luck