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Customer Questions and Answers for Auger Motor by Whirlpool

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    • Part Number: AP3776020
    • MFG Part Number: 2188869
    • Made by: Whirlpool
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Questions & Answers

For Whirlpool Auger Motor (Part Number: AP3776020)

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The auger motor will hum but will not dispense, the shaft is not turning, I pushed the light switch and watched while the door was open. Do you think the motor is bad, or something else?

David for Model Number kenmore elite 106 46029801

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I have kitchenaid KSRG25FKSS15 side by side refrigerator. The Ice Dispenser does not dispense ice when the ice paddle is depressed. It does not work for either cubed or crushed ice position. Is it possible to test the motor or circuitry to determine what is wrong?? I know how to use a multimeter but I don't know what to check or what voltage, AC or DC, etc it should read. Additional information. It worked fine up until a couple of days ago when the compressor failed and had to be replaced. We lost all of the contents of the freezer and refrigerator. When the ice maker started to make ice again after the compressor replacement, the dispenser did not work. Could the fact that the ice all melted out of the ice bin when the compressor failed have caused water to run into the motor and cause it to fail. If the motor is bad, can it be troubleshot and repaired?? Or does it have to be replaced?? How do you troubleshot it?? Thank you fro your assistace.

Joe for Model Number Kitchenaid KSRG25FKSS15

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The icemaker stopped dispensing ice. I took the motor out. Is the motor supposed to turn with auger freely when not hooked up? I can turn it using pliers with the auger. Thank you

Lydia for Model Number Whirlpool 2188868

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The indoor ice dispenser does not dispense. I see the info about checking the switch and the power in the harness to the motor. It is my sister in law's ice maker and she lives 2 1/2 hours away and she doesn't have anybody with any repair knowledge. I removed the auger motor and brought it home with me. Is there a way to test the motor itself to see if it is the motor? It is part #2188869. can only find continuity between pins 6 and 7. I hate to order all the parts when it may only be the motor. Can I hook power up to the motor and see if it runs? Which pins do I use? Thank you.

Sailyoyo for Model Number gs6shaxllo1

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Need instructions on how to install auger motor mine turns real slow. Seems to be dragging.

Jerry Mcgowan for Model Number 50264992 kenmore

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I tried laying down under freezer door and looking up...there is only smooth sloped surface...no panel or door there..this is model GD5RHAXNT01.

Stephen for Model Number GD5RHAXNT01

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I am trying to access the auger drive motor in the door and remove the ice bin and can only find 2 ....1/4 hex bolts that hold down the drive gear for ice bucket... how do I remove the cover to motor? since there is no access underneath i am guessing there is a way to take off top after removing drive gear...also under the drive gear the shaft feels sloppy and moves around quite a bit..is this normal? Cannot find any infor on getting access to motor and don't want to damage or break plastic trying to get in the wrong way.. I believe it takes part # PS968755 or replacement with 2188869. Please advise me on this issue... I am pretty sure the drive is bad since when Ice lever is pushed the chute door opens but no motor and no crushed ice either...thanks

Stephen for Model Number GD5RHAXNT01

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How do I test a ice dispenser motor? I removed it and it does not turn by hand.

Eric for Model Number 106.52609100

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Motor runs but seems as if gears are stripped. If I get motor do I need all parts associated such as the hex drive shaft, coupling, seal, bushing, spring and spring loaded pin?

Hank for Model Number GD25DIXHS02

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Ice Dispenser motor does not work. There is no sound from the motor when dispenser button is engaged. However, the ice dispenser door slowly shuts when dispenser button is released. Water button dispenser button works and light can be turned on. The new motor I ordered and installed does not work after installation. I have multi-meter, but am unsure how to test power to motor connection. Where do I go next to identify problem. Could the motor still be the problem or is the problem upstream from the motor? Please advise on what to do next. Thank you!

Ted for Model Number WPL part number 2188869

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