My ice dispenser isn't working. I can hear the motor, but the shaft and arm are not turning to release ice. Do I need a new motor or a new shaft and bracket?
Answer Hello Cris. This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few trys to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly.
Where can I find it
Answer Hello Albert. The part you are inquiring about was replaced by part number W10271509, which you can order from us. Thanks!
I have a kitchen aid ref the elect went out the ice melted, now will not dispense ice. motor# W10271506 Is there a reset button someplace or do i need a new motor?
Answer Jeff, No there is no reset button or circuit to the ice dispenser motor. You'll need to access the motor and control panel to see which component has failed due to the voltage issue, and melted ice cubes.