I have a Whirlpool side by side refrigerator, I had to replace my water filter #4396841 fast fill in my fridge on 8/14/2013. Today, my water dispenser would not work. Now, if I take the filter out the water dispenser works! Put the new filter back in , the water dispenser no longer works....Any suggestions as to what the problem is would be greatly appreciated. What do we need to do to resolve this issue?
Answer Linda, If you're sure you followed the filter installation instructions, (removed the cap, flushed and filled the filter with fresh water, and installed and twisted and locked in place). Then the issue would be in the filter housing valve W10121138. When the filter is installed properly it activates a valve which directs the water into the filter and out to the dispenser, if the valve isn't activated, the water won't pass through the filter.
How do I remove the water filter from the front grill in my refrigerator?
Answer Hello Luis. There is a button beside the filter that you press in on and the filter will pop out of the grill on the unit.
Where is the water filter located?
This unit does not incorporate a water filter since it only has a icemaker without a water dispenser.
Does this filter remove flouride? Does it filter out chlorine or just reduce odor?
Answer Li T,
This push button refrigerator water filter features a PUR® Water Filtration System and can be used in side-by-side refrigerators with filter access in the base grille. Simply press the release button to remove and replace the filter. While retaining beneficial fluoride, this filter is NSF® Certified to remove/reduce chlorine taste & odor, particulates, lead, mercury, cysts and 13 additional contaminants. The contaminants or other substances removed or reduced by this water filter are not necessarily in all users' water. For freshest water and optimal performance, replace water filter every 6 months.