I have a Neptune dryer front load when you close the door and push the start button it won't do anything but beep and the time dry buttons do not work. What could it be? I need help, friends.
Answer Hello Steve,
You need to check the door switch, the push to start switch, the drive motor, the thermal fuse and the timer. These and the wiring harness are the components in the circuit that could cause the issue. If you look in the control panel, you should find a copy of the tech sheet. Sometimes this will be in the bottom of the cabinet. Let us know if we can assist further.
My dryer is not shutting off or even registering the clothes are dry when using the sensor settings. Am having to use the timed dry. Could it be that the sensor bar needs to be replaced?
Answer Hello Steve,
You need to check the exhaust duct and clear the restriction. If the timed dry works, the only thing that will prevent the auto dry cycles from working properly is a lack of air flow. I get lots of arguments about this but think of it like this: When the hot moist air cannot exit the unit, the sensors continue to sense the same moisture and the timer never advances. If you want to test this, remove the exhaust duct from the back of the dryer and start it on an auto dry cycle. You will see the timer advance within 5 to 10 minutes. If the sensor bars were bad, the timer would advance all the time because it would never see the moisture and the timer would cycle without ever stopping.
Even though I set my control to "delacate air fluff" the temperature doesn't drop from high. What's going on?
Answer Hello James,
There are only two possibilities and it could be a combination of the two. You see, when air fluff is chosen, you break 120Vac off of the heater element. If the exhaust duct is restricted, heat will be held in the unit and appear to be still heating because the heat is blown past the felt dryer drum seals back into the cabinet where it is recirculated. The other possibility is a heating element Y308612 shorted to ground, causing a medium heat situation anytime the unit is running. While this is possible, it isn't likely because, as I said, this would be a medium heat situation. Since the heating element is designed to run on 240Vac, and if it's shorted to ground it will only have 120Vac on it, it would appear to be on low or medium heat at all times.....unless the exhaust duct is crimped or clogged.
Check the exhaust for crimps or clogs as this is the most probable cause and the most denied by customers. Remember the duct should be as short and straight as possible while being a full 4 inches for proper air flow.
My Neptune dryer works fine on timed dry but on any automatic setting it turns off after 2 minutes. Can you help me determine whether the moisture sensor needs to be replaced?
Answer Hilo, A quick and easy check/repair : Unplug the power cord or remove power to the dryer. Open the dryer door using a 1/4 in socket or nut driver rmove the sensor bar mounting screws(2) and lift upi on the sensor bar assembly 33001809, make sure both wires are attached to the terminals, carefully disconnect the wires(don't let them fall back into the cabinet) and clean the bulkhead area and back side of the sensor with a solution of warm soapy water. Clean the top side of the sensor bar with rubbing alcohol, and reinstall the sensor. Put a small load of damp articles in the dryer and start the machine, if it runs longer than two(2) minutes, you'll be fine. Thanks