Even though I set my control to "delacate air fluff" the temperature doesn't drop from high. What's going on?
Answer Hello James,
There are only two possibilities and it could be a combination of the two. You see, when air fluff is chosen, you break 120Vac off of the heater element. If the exhaust duct is restricted, heat will be held in the unit and appear to be still heating because the heat is blown past the felt dryer drum seals back into the cabinet where it is recirculated. The other possibility is a heating element Y308612 shorted to ground, causing a medium heat situation anytime the unit is running. While this is possible, it isn't likely because, as I said, this would be a medium heat situation. Since the heating element is designed to run on 240Vac, and if it's shorted to ground it will only have 120Vac on it, it would appear to be on low or medium heat at all times.....unless the exhaust duct is crimped or clogged.
Check the exhaust for crimps or clogs as this is the most probable cause and the most denied by customers. Remember the duct should be as short and straight as possible while being a full 4 inches for proper air flow.
My Neptune dryer works fine on timed dry but on any automatic setting it turns off after 2 minutes. Can you help me determine whether the moisture sensor needs to be replaced?
Answer Hilo, A quick and easy check/repair : Unplug the power cord or remove power to the dryer. Open the dryer door using a 1/4 in socket or nut driver rmove the sensor bar mounting screws(2) and lift upi on the sensor bar assembly 33001809, make sure both wires are attached to the terminals, carefully disconnect the wires(don't let them fall back into the cabinet) and clean the bulkhead area and back side of the sensor with a solution of warm soapy water. Clean the top side of the sensor bar with rubbing alcohol, and reinstall the sensor. Put a small load of damp articles in the dryer and start the machine, if it runs longer than two(2) minutes, you'll be fine. Thanks
On Sensor Dry, the dryer shuts off before the clothes are dry. Thank you!
Answer Hello BBMello. Check the thermistor 31001590 and make sure it is good. If so, It sounds like the venting system is clogged or kinked. You will need to check the vent and clean it out. Be sure and clean the vent pipe and the dryer air duct assembly. If the air flow is not good, the unit will retain moist air causing the clothes not to dry. Try running the unit with the vent unhooked from the back of the dryer and see if the dryer works properly.
My dryer does NOT stop when the clothes are dry (sensor mode). Could this be my sensor bar? How can I check it? Also, I noticed that there are two blue wires on one end but NO green wire. Are there more than two wires for this bar? Thanks.
Answer Hi HT. Create a log in on our website and insert your model in in the start here home page. Then scroll down to the lt. side and bring up tumbler view # 6. Under the part # 11 it shows the part #10 green ground wire. Your serial # may have not included this part. No-there are only 2 wires that hook to one end of the sensor bar as the opposite end tabs are folded to hold the bars in the mount. Use a ohm meter part # TJMA-DM1 and unhook the wires. Then set your meter scale on R x 1 and then put the leads on each sensor bar terminal. If good then you will ohm approx. .01-0 ohms. The same as if the 2-leads were tested together to make sure the ohm meter batty. is good. You want a complete path (no opens) on these two terminals. Now check from the microprocessor control part # 33003028 J-2 connector pins 3 and 4 where the sensor bar blue leads connect. UN hook them there and also ohm the 2-wires with the bar connected. The resistance from the total wire lengths connected should raise just slightly higher to approx. .5 ohms. If not find which lead has the possible open or short. This is mainly not the case in my opinion but it can happen. If all this is correct then you need to change the main control board. Thank You.
Our dryer, at times, keeps running and won't shut off, we're thinking its the sensor bar ?
Answer Hello Barb. It sounds like the venting system is clogged or kinked. You will need to check the vent and clean it out. Be sure and clean the vent pipe and the dryer air duct assembly. If the air flow is not good, the unit will retain moist air causing the clothes not to dry. Try running the unit with the vent unhooked from the back of the dryer and see if the dryer works properly. Hope this helps.
I have to run my dryer several times on one load for my clothes to get completely dry.
Answer Hi Shondon. This means your dryer vent system is very clogged and probably getting ready to have a thermal fuse open. Please check that your vent hose is not clogged or kinked allowing the moist heat to back up into your cabinet. Make sure your outside vent hood/cap assembly is opening and closing properly. You should do this regularly 5 or 6x through out the year. Make sure your dryer vent length does not have any sags and normally is placed as so the moisture will normally drain outside. Hope this helps. Thank you.