I have a Neptune dryer front load when you close the door and push the start button it won't do anything but beep and the time dry buttons do not work. What could it be? I need help, friends.
Answer Hello Steve,
You need to check the door switch, the push to start switch, the drive motor, the thermal fuse and the timer. These and the wiring harness are the components in the circuit that could cause the issue. If you look in the control panel, you should find a copy of the tech sheet. Sometimes this will be in the bottom of the cabinet. Let us know if we can assist further.
My dryer is not shutting off or even registering the clothes are dry when using the sensor settings. Am having to use the timed dry. Could it be that the sensor bar needs to be replaced?
Answer Hello Steve,
You need to check the exhaust duct and clear the restriction. If the timed dry works, the only thing that will prevent the auto dry cycles from working properly is a lack of air flow. I get lots of arguments about this but think of it like this: When the hot moist air cannot exit the unit, the sensors continue to sense the same moisture and the timer never advances. If you want to test this, remove the exhaust duct from the back of the dryer and start it on an auto dry cycle. You will see the timer advance within 5 to 10 minutes. If the sensor bars were bad, the timer would advance all the time because it would never see the moisture and the timer would cycle without ever stopping.
Even though I set my control to "delacate air fluff" the temperature doesn't drop from high. What's going on?
Answer Hello James,
There are only two possibilities and it could be a combination of the two. You see, when air fluff is chosen, you break 120Vac off of the heater element. If the exhaust duct is restricted, heat will be held in the unit and appear to be still heating because the heat is blown past the felt dryer drum seals back into the cabinet where it is recirculated. The other possibility is a heating element Y308612 shorted to ground, causing a medium heat situation anytime the unit is running. While this is possible, it isn't likely because, as I said, this would be a medium heat situation. Since the heating element is designed to run on 240Vac, and if it's shorted to ground it will only have 120Vac on it, it would appear to be on low or medium heat at all times.....unless the exhaust duct is crimped or clogged.
Check the exhaust for crimps or clogs as this is the most probable cause and the most denied by customers. Remember the duct should be as short and straight as possible while being a full 4 inches for proper air flow.
My Neptune dryer works fine on timed dry but on any automatic setting it turns off after 2 minutes. Can you help me determine whether the moisture sensor needs to be replaced?
Answer Hilo, A quick and easy check/repair : Unplug the power cord or remove power to the dryer. Open the dryer door using a 1/4 in socket or nut driver rmove the sensor bar mounting screws(2) and lift upi on the sensor bar assembly 33001809, make sure both wires are attached to the terminals, carefully disconnect the wires(don't let them fall back into the cabinet) and clean the bulkhead area and back side of the sensor with a solution of warm soapy water. Clean the top side of the sensor bar with rubbing alcohol, and reinstall the sensor. Put a small load of damp articles in the dryer and start the machine, if it runs longer than two(2) minutes, you'll be fine. Thanks
On Sensor Dry, the dryer shuts off before the clothes are dry. Thank you!
Answer Hello BBMello. Check the thermistor 31001590 and make sure it is good. If so, It sounds like the venting system is clogged or kinked. You will need to check the vent and clean it out. Be sure and clean the vent pipe and the dryer air duct assembly. If the air flow is not good, the unit will retain moist air causing the clothes not to dry. Try running the unit with the vent unhooked from the back of the dryer and see if the dryer works properly.
My dryer does NOT stop when the clothes are dry (sensor mode). Could this be my sensor bar? How can I check it? Also, I noticed that there are two blue wires on one end but NO green wire. Are there more than two wires for this bar? Thanks.
Answer Hi HT. Create a log in on our website and insert your model in in the start here home page. Then scroll down to the lt. side and bring up tumbler view # 6. Under the part # 11 it shows the part #10 green ground wire. Your serial # may have not included this part. No-there are only 2 wires that hook to one end of the sensor bar as the opposite end tabs are folded to hold the bars in the mount. Use a ohm meter part # TJMA-DM1 and unhook the wires. Then set your meter scale on R x 1 and then put the leads on each sensor bar terminal. If good then you will ohm approx. .01-0 ohms. The same as if the 2-leads were tested together to make sure the ohm meter batty. is good. You want a complete path (no opens) on these two terminals. Now check from the microprocessor control part # 33003028 J-2 connector pins 3 and 4 where the sensor bar blue leads connect. UN hook them there and also ohm the 2-wires with the bar connected. The resistance from the total wire lengths connected should raise just slightly higher to approx. .5 ohms. If not find which lead has the possible open or short. This is mainly not the case in my opinion but it can happen. If all this is correct then you need to change the main control board. Thank You.
Our dryer, at times, keeps running and won't shut off, we're thinking its the sensor bar ?
Answer Hello Barb. It sounds like the venting system is clogged or kinked. You will need to check the vent and clean it out. Be sure and clean the vent pipe and the dryer air duct assembly. If the air flow is not good, the unit will retain moist air causing the clothes not to dry. Try running the unit with the vent unhooked from the back of the dryer and see if the dryer works properly. Hope this helps.