How can I tell if the shocks are bad on the washer?
Answer Hello John. The ends of the shocks will be broken or the shocks will be cracked or broke.
What is the difference between this shock absorber and this one: AP3951199? Would I need all four of the same kind to replace all four shocks on my machine?
Answer Hello Nicole! Unfortunately, we do not have the specs available to verify the difference in the two shocks. According to your model you'll need to order W10015830 for your unit to function properly. Yes, all four are the same within your model. Thanks.
Washer will not spin at High speed. All other levels work. I thought it was the shocks as it was bouncing around to much but after replacing the shocks it still will not spin at high speed level. The shocks did stabilize the drum better but it still will not spin at high level. Any thoughts and checks I can make?
Answer Hello Jon,
You need to check the drain pump area for any debris that could prevent the unit from fully draining. If it is clear and the drain pump impeller does not appear to be damaged, you will need to run a diagnostic test to see what, (if any) fault codes are stored in the control. This is explained on the tech sheet behind the kick panel.
How many shocks should this machine have inside?
Answer Luis, your model uses four shock absorbers part number W10015830. Thanks!