Washer will not spin at High speed. All other levels work. I thought it was the shocks as it was bouncing around to much but after replacing the shocks it still will not spin at high speed level. The shocks did stabilize the drum better but it still will not spin at high level. Any thoughts and checks I can make?
Answer Hello Jon,
You need to check the drain pump area for any debris that could prevent the unit from fully draining. If it is clear and the drain pump impeller does not appear to be damaged, you will need to run a diagnostic test to see what, (if any) fault codes are stored in the control. This is explained on the tech sheet behind the kick panel.
How many shocks should this machine have inside?
Answer Luis, your model uses four shock absorbers part number W10015830. Thanks!
Is it hard to change the shock absorbers?
Answer Hello Stephane. The tub is held in position by four shock absorbers,
two in front and two at the back.
Each shock absorber W10015830 can be disconnected from
the tub by turning the top of the shock mount
counter clockwise, 90°. The shock can be removed
from the washer by turning the bottom
shock mount counterclockwise, 90°.
My washer shakes badly when a load is present. I have removed the botttom panel and seen some grease like substance on one of the shocks. Would this be a safe bet to replace the shocks? What exactly is meant if tub spins freely when turning the tub?
Answer Hello Eric. The inner basket should turn freely and have no play in it. If it is loose, you will need to replace the outer tub assembly W10285625. If it is not loose, you will need to replace the shocks W10015830 on the unit, based on the information you provided. Hopoe this helps.