We are having an issue with a water leak on our front loading Maytag Neptune stack. I've corrected a few other small issues, and I'm getting ready to order a new boot seal (the unit is 12 years old, so it doesn't seem totally unreasonable). Reading some of the other responses, I'm now starting to wonder if the struts may be involved, as one has a significant grease build up on the shaft, and the drum is fairly easy to move around. Along with the cost, I'm wondering how difficult the replace will be, as this is a stacked unit, installed in a closet with no way to get in other than the front? As another symptom, especially with heavy loads, the washer will briefly Squeeeak pretty loudly each time it changes direction.
Also, I'm looking for a replacement sound deadening pad - the OEM unit is soaked, so I'd like to replace it.
The struts on the unit should not have grease build up on them. You will want to replace the struts. Also on the squeaking noise, this sounds like a issue with a slipping belt. You will want to pull the belt off and check the motor bushing for being worn out and make sure that the motor is not loose and moving around.
Front loading washer shakes violently. Just started doing this. Took off front, rear, and top panels. Drum turns by hand smoothly and freely. Took strut loose from bottom panel. It appears to be ok and is strong. Any other ideas?
Answer Hello Jim,
It is possible that the inner tub shaft may be broken or loose causing movement of the tub in the spin cycle. Pull the baffles off and check the bolts behind them to make sure that they are not loose. If loose tighten them. Also check the rubber feet on unit to make sure that they are not damaged or torn. Check to make sure that unit is level and legs are locked.
What would make a super loud howl during spin cycle?
Answer Hello David. Based on the information you provided, the bearings are bad and you will need to replace the outer tub assembly 22004465.
Could bad struts cause a clanking noise during the high speed spin with a normal load? (Sounds like metal to metal banging together).
Answer Hello Steve,
Bad struts could make a noise like metal to metal, but the bad strut would be obvious to visual inspection. It is much more likely that the spinner support has had a screw back out or break. This can be diagnosed by opening the door and lifting slightly on the front of the inner tub (spinner). If you don't feel slack, rotate the inner tub 1/3 of a revolution and try again. And once more to make a complete revolution. If the spinner support has slack at any point of the rotation, the spinner support W10181639, and the outer tub seal 12002022 should be replaced.
Is there an way to check to see if the struts need replacing? I can move the tub assembly around very easily, but I have nothing to compare it too.
Answer Hi Greg. Remove the power. Remove the top. Remove the back. The shock should be stout with heavy compression so it is difficult to compress. You can see if the top of the tub will easily press down onto the shocks. Rear shock assy. (set /2) Part # 22001988. You can also just unhook one at a time and from below see if they compress easily. Do you see signs of grease leaking or laziness in the shocks ? Thank You.
Will bad struts make the washer leak out the front?
Answer Hello James. If the tub is broke where the struts 22001988 attach, then yes, the unit will leak. You will also need to check and see if the bellow 12002533 and see if it is bad. If so, it can cause the unit to leak out of the front. Hope this helps.
Are there instructions to show how to replace?
Answer Hello Dave. Here are the instructions from the manufacture. Hope this helps.
Two struts are mounted to the base and inserted
into rubber isolators in the rear of the
outer tub assembly. The struts provide suspension
support to the outer tub assembly.
1. Disconnect power to the unit.
2. Remove the front panel, top cover and
3. Disconnect dispenser hoses and injector
hose connections to the outer tub.
4. Lean the cabinet forward to access the two
locking nuts that secure the struts to the
bottom of the base frame assembly. Use
an 8mm or ½" socket. Remove the locking
nuts and lower strut washers.
5. With the washer standing upright, roll the
washer forward and off the struts, which
mount into the rubber isolators inserted
into the rear of the outer tub.
6. To Reinstall: Reverse the previous steps.
Does part number AP4026481 consist of only the strut cartridges, or does it include the isolator bushings and related mounting hardware?
Answer Hi Tracy. This kit consist of all the parts we show in the pictures of this part. You will have enough parts to install both of the struts included in the kit, hope this helps!