I've had this new Whirlpool Cabrio Platinum WTW8600YWO for 6 weeks now. Sometimes it drips water on the floor from in the washer left side. Water splashes on the side of the drum and the inside walls of the washer. The warranty service technician lifted the top open and says some springs are missing that secure the drum to the frame base. He checked and he is coming to install them in 2 days. How can there be springs missing when this is new. The factory quality assurance must be realy bad. Was this made on a friday afternoon holiday weekend at the factory?
Answer Hello Steve,
The manufacturers only check what the law requires. Last I heard this was actually 1 of every 10 coming off of the assembly line. In the 1980's, when I worked in manufacturing, the requirement was 3 out of 5. Also, you must remember that all appliances are man made and perfection, even if they strived for it, is not possible.
We are providing the best service advise we possibly can and as hard as we try, we cannot answer questions for the manufacturer. If you have questions like when was the appliance made,on a holiday, these should be directed towards the good folks that are doing that job.
If there are any questions you have that we are empowered to answer, please feel free to post them and we will happily do our very best to get you as accurate an answer in as short a time as we possibly can.
Have a fantastic day.
My washer bangs against the side of the washer. Do I need to change all 6 balance springs?
Answer Hello Bop. If you could please repost with a model number,we will be happy to assist you with your repair.
How many Suspension prings does this model washer require?
Answer Hello Kinberly. There is one suspension spring W10250667 and three smaller suspension springs 63907. Hope this helps.
EVERYTIME THE WHIRLPOOL WASHER GOES INTO SPIN CYCLE THE TUB SOUND LIKE IT KNOCKING AGAINST THE WALLS OF THE MACHINE.REGARDLESS OF HOW MANY CLOTHES IN THE WASHER. I HAVE REPLACED THE THREE BIG SPRINGS.THE ONLY ONE LEFT NOW IS THE ONE YOU GUYS CALL THE SUSPENSION SPRING(THE LONG ONE AT THE BOTTOM). I NOTICED THE SKATE PLATE DON'T HAVE ANY SCREWS IN IT.SHOULD IT HAVE SCREWS? MODEL LSQ9010LW0
Answer Michael, Other than the locating tabs, that secure the "skate" plate to the tub support, there are no screws. Have you checked the base frame and the skate plate pads for damage, stuck ,or being bent ? And are the rear self levelling legs, "locking" in position ? You may also want to check the spin tub balance ring for cracks or holes and the fluid for a "sloshing" noise, when you shake it. Thanks and Good Luck
Can you tell me part number for suspension springs on my matag atlantis? Thank you.
Answer Hello Peter! The suspension spring for the listed model is part number 21001598. This part comes one per package. Thanks!
I notice that my washer leaned to the back side of the machine. I guest it's the springs. How do I change them? How do I access them on my thin twin?
Answer Hi Mike. Remove the front panel. Lightlt grease the contact points of the spring upon assembly (no squeeks). You can use a pair of vise grips to pull up from the top and unhook from the tub support. Part # is W10250667. Thank you.
The long end of my suspension spring came unhooked but I can't see where it is supposed to hook. Can you help?
Answer Hello John. One end of the spring hooks to the bracket 64065 on the back of the outer tub, and the other end hooks to the frame 285771 on the back of the machine. Hope this helps.