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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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Questions & Answers

For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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With your great video I was able to replace the motor coupling on my Kenmore 80 series washer. When putting the clips back on the motor if I get the top one on the bottom one won't go on. If I put the bottom one on first the top one won't go on. If I could get that 2nd clip on it would be back together in 5 minutes or less. Hate to call a repair person just to get the clip back on.

Nancy M. for Model Number Kenore 80 series washer

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F11 code?

Van for Model Number WFW9400SW01

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Top part of agitator does not spin , need new dog clips can see they are broken, but can not remove top agitor from botton. How do you separate the top agitator from the bottom once the bolt is out and you have removed it from the machine?

E Hermo for Model Number Whirlpool LSQ9544KQO

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My washer does not spin every time. If I spin it by hand and then let the spin cycle end while its spinning&from me) it will spin when I start the cycle over. Best regards and thank you for any help you can provide.

Michael P for Model Number WHIRLPOOL ULTIMATE CARE 2

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When my washer goes to rinse cycle, the wash water hasn't all drained out, there is 5 or 6 inches of water left. It then starts the rinse cycle agitation. Does the rinse cycle add and remove water, or is my machine not functioning correctly? I was going to let the clothes soak in the rinse water for a while, but the water wasnt quite covering the clothes.

Rusty for Model Number ETW4400X00

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Replaced motor coupler, machine did not agitate or spin before and now it does, but there is a smell like burning rubber. Could I have pinched the motor coupler by not setting it at twelve o'clock before installing the drive motor?

Marc P. for Model Number 110.28912790

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My top load Whirlpool washer's old flat style coupling device broke. Bought new one Model #285753A, but I can't get it to fit flush with either the motor or tran's shafts. There are two metal 'lips' part way down the inside of the inner metal ring that seem to prevent it from pushing all the way down the shaft. It seems like I need to shave those off to get them to lie flush with the shafts. Or do I really pound them in? I read if they were too tight that they could damage the tran and/or motor, and the old style was designed to break because that is the cheaper part to fix. This site said that this part is compatible with ALL Whirlpool washers. Is this correct? My washer is from the early 1990's. I thought I was doing so well to find the broken coupler and was excited to put all back together again. But now its sitting all apart (even the agitator as one video suggested it was the clutch so I checked that first). I certainly know better for next time. I didn't have broken parts on the floor and the agitator only hand turned one way, so they said it wouldn't be the coupler. Once I found the clutch ok, I then checked the coupler and the 3 prongs were broken off. I bought the new part, rushed home to put it back together and now I can't seem to get it to fix. Help! And thank you!

Diane for Model Number WX45500

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After seeing the agitator slow down and hearing the motor change tones, my washer will now not spin or agitate. I have checked the motor coupler (it was fine) and replaced the clutch...no change. When the motor engages (to agitate) I can't move the agitator but when it drains and the tub should be spinning it moves freely. Any other probable causes other than the transmission being bad?

Matthew for Model Number LSR7233HQO

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After replacing motor coupler, I have a small black belt laying on the floor,where does it go?

Terry G.

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First the washers top agitator started banging the top of the lid, than the top agitator stopped agitating. The seal from the barrier cap came off and is now stuck in the bottom, around the gap of top of the bottom agitator.

Victoria for Model Number lsq9544kqo

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