24/7 Customer Support

Items in Cart:
Total
$0.00

Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

  1. Our Price $9.60
    Compare At $22.97
    You Save $13.37
     
    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
    Add to Cart

Questions & Answers

For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

Ask a Question

Most Interesting  |  Latest Questions

The basket on the machine has come forward and the water spills behind the whirlpool washer.

Ali for Model Number whirlpool top load

Answer

Was this helpful?

1 Answer

What do I use to separate the the top and bottom of the agitator when there is not a bolt or nut holding the assembly together. There is only a square hole with a flat metal rod going down through the center of the agitator. In some models they say that they are using a 7/16 socket but on other models they say that they are using a 1/2 inch drive extension. What is a 1/2 inch drive extension? THANK YOU

Andrew

Answer

Was this helpful?

1 Answer

We replaced the outer tub after finding what looked like a corrosion-caused hole in the tub near the seal (and also replaced the seal just in case). After an empty cycle checked out, we did a load and to our dismay, the washed did not spin. Motor ran and it would turn slowly if pushed, but did not turn. After disassembling again, we discovered what looked like the inner tub had run a gash into the outer tub from spinning. We also notice the tub itself was sitting too low on the drive block. What should we fix or look for? We already replaced the outer tub ($100). Are we just out of luck and should we just get a new washer?

Jace for Model Number WTW5540SQ0

Answer

Was this helpful?

1 Answer

Washing machine is making a really loud rattle or tapping sound after the agitation is finished rather than going into drain mode. I replaced the pump but it is still making the loud sound when the timer is anywhere in the spin area. I have not refilled the washer since draining it via gravity. The pump did not activate but there was no blockage and it drained itself easily. I cannot tell if the motor is broken or it is some kind of coupling. I think it has no belt but it sounds like something is spinning but incorrectly. As far as I can tell the pump is not activated. I am not sure about the spin but all I get is a real loud sound. I could refill it and see if the agitation is functional. And I guess it could be a failing replacement pump but I used a brand new one. I did notice that it didn't spin incredibly freely when I put my finger in and rotated the pump - but I don't know how loose is loose enough. It was tighter than I expected but I have nothing to compare it to

Russell D for Model Number 110.2072-990

Answer

Was this helpful?

1 Answer

I have a Kitchen Aid washing machine just like the one in the video where you change the coupling. My tub tilts to one side all of a sudden. Is there a part that needs replacing?

Chris for Model Number Kitchen Aid washing machine.

Answer

Was this helpful?

1 Answer

Agitator was only moving itself about a quarter inch in each direction, column spun freely so I diagnosed the dogs are bad. When I spun the agitator base itself, it did not turn smoothly and felt like it had a "skip" in it, led me to believe there were issues below. Turned machine on it's back, the motor coupler is cracked in half on the transmission side. Other side looks fine, all 6 pins seem to be intact, and the rubber middle also looks fine. Three questions - should I be able to turn the agitator base on its own, and should that be smooth, tight, have a "skip" in it? Second, there are a decent amount of rubber shavings around the coupler housing area and on the floor below - it doesn't appear to be from coupler, but is it and I can't tell, or could it be from another rubber part? Lastly, there is a significant amount of oil on the underside of the transmission housing, mostly on the left side as you look from the front. Mostly on the foremost mounting bolt, a little under the coupler, in a straight line back through the middle of the housing. There's less towards the back of the housing, most is in front. Is this a sign of a transmission issue? Can I diagnose or fix that? I don't want to bother replacing the dogs and motor coupler if I really have a larger issue. Thanks, sorry for the long note.

Handy Man for Model Number Whirlpool washer model LA9500XTW1

Answer

Was this helpful?

1 Answer

My 10 year Whirlpool washer had stopped agitating and spinning all of a sudden but fills and drains normally. There is also a loud whirling sound present but no movement of the drum. Using your video as guidance, I disassembled it and found the direct drive coupling that was fitted to the motor shaft had stripped out and would just spin on the shaft. This has to be replaced for sure. The other plastic piece and the black rubber piece were ok. My question is: now that the motor is disconnected from the drum, shouldn't the drum freely rotate? I can't get it to budge at all. Could there be something else binding up the drive mechanism which caused the coupling to round out on the motor shaft in the first place? How do I check for this? Thank you.

Garrison M for Model Number GSQ9632-LL0

Answer

Was this helpful?

1 Answer

My washer will fill up but then do nothing. I've tried stopping it and setting it to "drain and spin" and nothing happens. Please help??

Jennifer

Answer

Was this helpful?

1 Answer

How to remove the agitator to clean the tub.

Maribel M. for Model Number Kenmore 90 series washer

Answer

Was this helpful?

1 Answer

I recently replaced my motor coupling the other day as my washer wasnt spinning and making a loud noise. I followed the video and disconnected the power and motor. I have everything hooked up correctly and have made sure the power cables were properly seeded and locked into place along with the ground wire. I have also checked the fuse and reset the breaker and still cannot get the machine to power on. Do you have any suggestions?

Tom for Model Number LSQ9659LW0

Answer

Was this helpful?

1 Answer

 

 
 
We are Safe, Secure, Dependable and Trusted
  • BizRate.com Customer Certified Site - Click to Verify