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Customer Questions and Answers for Whirlpool Direct Drive Washer Motor Coupling by Whirlpool

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    • Part Number: AP3963893
    • MFG Part Number: 285753A
    • Made by: Whirlpool
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Questions & Answers

For Whirlpool Whirlpool Direct Drive Washer Motor Coupling (Part Number: AP3963893)

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My Whirlpool washer machine is not spinning during the spin cycle. I attempted to replace a clutch but when I got to removing the shaft from the basket drive it would not slide free. So I was not able to replace the clutch. Now I am wondering do I need to replace the basket drive or is it time to replace the whole washer machine?

Jamie for Model Number LSQ9659LW0

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Great videos, but my machine still won't spin with clothes in it. I looked at the coupler and it looks fine...HELP

Bob for Model Number whirlpool top load washer

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My Whirlpool washer fills with water properly at all wash levels, but does nothing else, i.e., won't agitate drain or spin. The timer advances normally and from all indications the lid switch works properly. There's no noise and/or humming of any kind. Any suggestions as to what the issue may be?

Chris for Model Number LA5578XTN0

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In the process of changing the direct drive coupling, I dis- connected the wires to the capacitor and broke one of the connector heads. Will I need to replace it with a manufacturers part or can I go to home depot and use a similar part?

Tony for Model Number whirlpool washer 8 cycle

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With your great video I was able to replace the motor coupling on my Kenmore 80 series washer. When putting the clips back on the motor if I get the top one on the bottom one won't go on. If I put the bottom one on first the top one won't go on. If I could get that 2nd clip on it would be back together in 5 minutes or less. Hate to call a repair person just to get the clip back on.

Nancy M. for Model Number Kenore 80 series washer

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F11 code?

Van for Model Number WFW9400SW01

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Top part of agitator does not spin , need new dog clips can see they are broken, but can not remove top agitor from botton. How do you separate the top agitator from the bottom once the bolt is out and you have removed it from the machine?

E Hermo for Model Number Whirlpool LSQ9544KQO

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My washer does not spin every time. If I spin it by hand and then let the spin cycle end while its spinning&from me) it will spin when I start the cycle over. Best regards and thank you for any help you can provide.

Michael P for Model Number WHIRLPOOL ULTIMATE CARE 2

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When my washer goes to rinse cycle, the wash water hasn't all drained out, there is 5 or 6 inches of water left. It then starts the rinse cycle agitation. Does the rinse cycle add and remove water, or is my machine not functioning correctly? I was going to let the clothes soak in the rinse water for a while, but the water wasnt quite covering the clothes.

Rusty for Model Number ETW4400X00

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Replaced motor coupler, machine did not agitate or spin before and now it does, but there is a smell like burning rubber. Could I have pinched the motor coupler by not setting it at twelve o'clock before installing the drive motor?

Marc P. for Model Number 110.28912790

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