I have this washer and not draining the fabric softener.
I cleaned all the drawers also the filter at the back main water hose. Still not draining. What can I do.
Answer Hello Peter. You will need to check and see if the valve DC62-00142G is bad and is not allowing the water to flow into that chamber. If so, you will need to replace the valve on the unit.
Fabric softener does not dispense.
You will want to pull out the detergent drawer and look inside the dispenser housing at the top. There are ports at the top of the housing that you will want to make sure that it is clean and the ports are not clogged. If clogged it will cause the issue of the unit not dispensing the fabric softener. You will also want to check to see if there are any error codes stored by putting the unit into a diagnostic mode.
My washer is leaking and getting an error code 73. I replaced split water guide that fixed leak but still getting 73 error code. What do we need to get rid of 73 code.
The error code may be a 7E that is showing up and would indicate that the Silver Care kit PCB failure. You will want to check the PCB the Main PCB and the wire harness. Due to the leaking issue it sounds like the Silver care PCB would be the issue. The part number needed is MES-AG3MOD-S2.