hi there i am unable to select a wash cycle using the dial, the machine only does a 2hr 20 wash.
Answer Hello Rachael. If the washer is not allowing you to select the cycles, then you may have an issue with the control panel on the unit. The model number you provided is not working on our data base. It show this as not a US model. You will need to see if the user interface is part of the control panel or if you need to order it as well.
I got a new drain pump but it is not turning on. What should I try next?
Answer Hello Robert. If there is no power coming to the drain pump during the spin cycle, and the wires are good, you will need to order and replace the control board on the unit.