Cracked refrigerator door shelf
Cynthia K. • Kent, WA • September 16, 2014
Appliance: Samsung Samsung Refrigeration RB215LASH/XAA-0000
My Repair & Advice
Fixing it was easy, getting the correct part was the most difficult part of the process. After ordering two other shelf parts for the same refrigerator and both were wrong, I called the customer service # and was fortunate to get Susan S. on the line. She was able to resolve the issue and went the extra mile to research why the part was not as illustrated in the schematic. Thumbs up for the excellent service I received. My recommendation - call the toll free number rather than trying to do it yourself or even through the "chat" feature!