Could a sock go under the agitator and if yes can it be removed easily or can it be left?
Answer Hello Helen,
A sock can go under the agitator but I doubt it would go all the way under. If so, you can remove the softener dispenser, (it just pops off), and use an ratchet, extension, and a 7/16" socket to loosen the agitator. It shouldn't have to be completely removed, just raised up so the stuck item can be removed. If items continue to get stuck, the drive block 389140 should be checked for wear and the spanner nut checked for tightness.
When my washer comes to the rinse and spin cycle, it stops working. It woun't drain or spin.
Answer Hello Karen. You will need to check the lid switch 3949247 and see if it is broke or bad. If so, it can cause the problem your having. It should read closed for continuity with the lid closed. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. Hope this helps.http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
Purchased washer used. Where do you pour softner in and how does it work? It looks like it goes under agitator cap, but there are holes on the side and it doesn't hold a level. Thanks.
Answer Hello George! Here is a link to the owners manual to your product. This will have information on how to use the product. Thanks!