Hello, Parts/Repair question: Starting a month ago, fridge shelves would pool with water, and then at some point freeze. Over time (and after vacuuming off the back of the fridge), it appears this problem is somehow linked to the ice maker. When the ice maker is turned on, the refrigerator section will freeze up. (Including all the food/drink.) The vents will also be dripping. When the ice maker is turned off, either manually or the tray is full of ice, the refrigerator shelves will defrost and more water will enter the fridge through the vents. Also, sometimes the unit will make a loud popping noise, although the noise has been happening for a while before this recent issue. Any idea what might be wrong? I thought maybe the air baffle needed replacement, but after speaking with James in Tech Support, I'm not so sure... He suggested I contact you through here. Thanks so much for your time. I can be reached by email or phone: Andi
Answer Andi, It actually sounds more like a defrost or defrost drain tube issue ( clogged ?) Check and make sure both doors close and seal properly to the refrigerator cabinet flange and theres nothing blocking or holding either door open slightly. You'll need to remove the evaporator cover and ice maker. and check to see how much ice is built up on the coils, and if there is ice accumulated in the defrost drain pan  If the drain pan or drain tube are blocked and frozen, the defrost water will overflow through the vents in the freezer, it will also flow through the damper assembly and drip down onto the shelves in the refrigerator. The popping noise could be normal,water dripping onto the heater element, or it could be the drain pan or coils popping because of the temperture change when the heater is on and the exess ice or frost on the coils or pan.