The blower wheel in the dryer stripped out at the hub and needed to be replaced
Jack G. • St Petersburg, FL • April 21, 2014
My Repair & Advice
My father-in-law showed up at my house with the blower wheel from his dryer. He asked if I knew where I could find a replacement. I got online (he doesn't have a computer, doesn't think they are useful) and went to AppliancePartsPros.com and found the part in about two minutes. While he was complaining about the internet and how much time is wasted on it, I ordered the part, paid, and submitted for delivery. I showed him the confirmation and he just shook his head in disbelief. That was at about 3:45 PM on a Thursday. The following Saturday he stopped by and said the part was on his doorstep by 11:30 AM on Friday morning. He also said it was exactly what he was looking for and that he installed it in 10 minutes and the dryer was working great again. The delivery was unbelievable because I used a Standard Rate and he still got it in less than 24 hours!
I received confirmation the order was received, a confirmation that the part was sent, and a follow up message to make sure everything went smoothly. I had given up hope on Customer Service in America (and overseas), but this experience left even me shaking my head in disbelief at the efficiency and professionalism of this experience.
My father-in-law wants to go look at computers this week. Thank you sincerely for making this experience so pleasant and simple. I will highly recommend this company and its services.