Freezer is OK, but refrigerator freezes everything, Have shut down, disconnected power and restarted. Problem persists. Sensor? Electronic control?
Answer Hello R.C.,
This sounds like a diffuser W10128734 failure. If no frost is built up on it causing it to stay open, it will need to be replaced. If frost is present, the ice door and the door seals should be checked for proper closure and seating since the frost build-up is caused by moisture getting into the unit.