Note: This question is for the older version of this part, but we thought you might still find it helpful
When the washer is in the drain and spin cycle, it will drain the water, but the tub will only rotate about 3/4 off a turn. I ran a diagnostic check and came up with an F25 for an error code. I would appreciate your input. Thanks, John
Answer John, The F25 error code indicates and error in the MCU [AP4410539 or the wiring harness between the MCU and the CCU W10525357 . You'll need a multi meter to test the resistance of the motor windings, and the wiring harness, and replace the appropriate part. Apparently you have the tech data sheet, so you will want to conduct the motor resistance and tchometer resistance tests, to eliminate the motor as the issue, then check the harness between the control boards and reoplace the MCU if alls OK. Thanks
We have a Whirlpool Duet Washer. It was purchased in October, 2010 so is now out of its one year warranty period. It has operated normally (always been very loud during spin cycle, but got used to it I guess) until yesterday.
It will go through its normal wash cycle, but during the spin cycle, once it gets going pretty fast, the unit shuts itself off. After it comes to a stop, you can turn the power back on, but the door remains locked, and you have to start another cycle and wait for "Add a garment" for the door lock to release. And, of course, since spin didn't complete the items are still pretty wet.
I've been scouring the internet looking for answers and have poured through the Service Technician Guide that came with the washer taped to the front bottom access panel. I've cleaned out the drain pump filter, put it into Diagnostic Test Mode (no error codes whatsoever), run it through automated test, and also ran through the CLEAN WASHER cycle. All to no avail.
I've only found one post on the internet that resembles my situation (no error codes) and it suggested that the culprit may be the motor control board. It's an expensive part, so I'd like to know that this is the right part before I buy it. Any help would be appreciated!
Answer Hello Mike. You will need to check and make sure there are no loose connections on the control board, motor, and CCU. If all of this is good, then the MCU W10384843 may be bad and need to be replaced. If you replace the part and it does not fix the issue, you can return the part. Here is a link to our return policy. Hope this helps. http://www.appliancepartspros.com/customerservice/returns.aspx