Hello. Is this the electronic control that controls all of the basic functions of the washer? My washer seems to have a mind of it's own. Sometimes the washer will fill with water and sit for an hour sensing the load. Sometimes on certain settings the washer runs fine but on other settings it won't. I never know what to expect.
Answer Hello Brian,
The control W10392998 is the actual machine control. The large one under the panel is the user interface, (touch panel). If you are getting such erratic reactions from the control, I would first check the polarity of the receptacle it is plugged into and make sure neutral and earth ground are not switched. This can play havoc with an electronic control. If it is correct and all electronic connections to the control are good, the control is a good suspect.
Is this is a brand-new factory part or has it been Refurbished?
Answer Hello KT. All of our parts are new factory replacement parts unless otherwise specified. Thanks.
Note: This question is for the older version of this part, but we thought you might still find it helpful
I purchased this washer for my mother in law and shipped it to the Dominican Republic. Before the year warranty gave out the machine stopped working, she could not find a local Whirlpool dealer to honor the warranty, and , according to the repairman, it needs a new control panel. I want to make sure I'm purchasing the right part, the name and numbers identifying the part read as follow: C2000 Hila-U, 10298660-REUB, 10253361. Made in China. Can you help me identify the right part and posssibly a dealer in Santo Domingo, Dominican Republic. Machine was purchased from PC Richards on 11/27/2010. Thank you for your assistance.
Answer Hello Lenny. Based on the model number you provided, W10392998 is the correct control. AppliancePartsPros is an online company only, and we do not have any local stores. You will need to look in the yellow pages for a local retailer, or you can order from us online and we will send the part to you. Unfortunately, we are unable to ship outside of the US at this time. We will need a US physical address to ship parts to. Thanks.