I have a whirlpool conquest refrigerator model ED5LVAXWQ02. I took out the ice bin for cleaning and the ice bin will not goes back in the hex shaft completely. the coupling at the base of the ice bin will not goes into the hex shaft completely. The shaft and coupling look ok to me. What is wrong? please help.
Answer Hello Max. Make sure the auger is positioned properly. If so, This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few trys to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly.