My old dispenser has a gel like substance at the top of dispenser. What is this substance and do I need it with the new dispenser?
Answer Robert, the " gel like substance at the top of the dispenser" is most likely coagulated fabric softener and detergent, and debris from the articles washed. Most of the time, if you soak the dispenser in hot soapy water for a while and then use a rag to wash off the residue, you'll get satisfactory results, and appearances. It doesn't affect the operation of the washer, but it can get on the articles when loading and unloading the washer.