I have a built in Kitchen Aid refrigerator/freezer, model KSSC42QTS02. The ice dispenser is not working. I thought this was due to a faulty motor (w10271507), so I replaced it but this did not fix the problem. Ice is made and it is not frozen solid. When I remove the ice holder I can turn the metal shaft.
When I push for sensor for ice to be dispensed I hear the motor engage but I also hear 2-3 clicking noises in the top of the unit where the on/off switch is located. I assume there is a faulty circuit board/controller but I am not sure which one controls the ice motor, PART NUMBER: 2318054 or W10219462R or another part.
Answer Hello JM. This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few trys to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly.