My rinse dispenser still shows full and glasses are not cleaning. One of the 3 corners of the cap where you fill it are melted off but I can lock it still. There is something that turns under there maybe that's the problem? It has been working for months since the cap was damaged. This is a recent problem.
Answer Hello Cliff,
The turnable ring inside is an adjustment that determines the amount of rinse aid that will be dispensed per cycle. It should be set between 1 1/2 and 2 but never higher than 2. The reason is that rinse aid foams and a setting over 2 will cause a foaming situation that is often mistaken for an over soap situation. As for your issue, I would recommend replacing the dispenser assembly W10199696 since it has damage to it and cannot be verified to be operating properly. If the problem persists, the issue will be in the control W10285179.
My rinse solution is not coming out during dishwasher cycle.
Answer Hello Cliff. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx