When the door is closed ,the light remains on and an error message says "close door". What is the problem?
Answer Hello Lacy,
One of the door switches, W10211974, W10211973, W10211972, has failed or the switch support has broken. This is the kind of thing you need to open the unit to determine. Let us know if we can assist you further.
The tab broke off one end of door latch bracket door latch number ap3776470. I have a new one but how do you put it on? The part that the latch fits in will not open enough to fit the latch in. I am afraid if I put too much pressure on the part it will break. Is there a secret way to replace the latch ?
Answer Hi Wolly. You will need to disconnect the power to the unit. Then remove the control panel from the unit. On the back of the control panel are two slots that the latch bracket 8205451 will snap into. Make sure you get the latch positioned correctly, so when the button is pressed, it releases the door. If the button is not broke, you can use the old one. Thank You.
Latch/door release broken. How do I take off control panel?
Answer Hello crelodious. If there are no screws inside the door when you open it securing the control panel, you will need to remove the outer cover to access and replace the latch bracket 8205451.