Both right & left springs are intact but door falls open. I need the part number for the third spring, and can i replace it myself?
Answer Hello Johnny, unfortunately the springs for your older model are no longer available. The part # for the springs were 12001228 prior to the manufacturer discontinuing them. The kit actually was made up of only two springs, but they were a heavier tension. Originally that 3rd spring was for when a customer installed a wooden panel, which made the door heavier, it was more of a counter balance spring. The door shouldn't be dropping like a rock even with only 2 springs. Have you looked real close to see if maybe something is wrong with one of the hinges? Those older models also had different locations to position the springs, have you given that a try?