I need to replace the control panel. Please tell me the parts and part numbers I need to order to do this. Thank you.
Answer Hello Anne, your model number is missing the color indicator. The control panel or bezel assembly comes in three colors, black 13380B, stainless 12476, or white 13380R. The ERC or oven control 62964 is behind the panel. Hope this helps!
The top oven of our double oven, model #WW30430W only works part time, the bottom oven always works. Sometimes when the touch screen display buttons are pushed for the upper oven, the display will read 100, but the elements do not heat. This is true for all modes of operation (bake, broil, convection, clean, etc.) After some time passes the oven will again operate. And yes, I have checked for delay operation. The answer is negative!
Could the problem be with the control panel, or perhaps the touch screen? Or, could I have a loose connection or short in the wiring? I will appreciate any assistance you can give.
Answer Richard, You didn't mention any error codes (F1,F7,F3,etc.) and since the issue seems to be with the upper oven control buttons, you'll most likely need a new key pad assembly 71001873. But first, remove power to the oven, lower the control panel, and disconnect the keypad ribbon from the ERC connection. Uing electrical contact cleaner, or rubbing alcohol, clean the insertion end of the ribbon, and the metal contacts in the connector on the ERC, Allow the cleaner to evaporate before you re attach the ribbon, and make sure the ribbon seats fully, and tightly into the connector. Thanks