I purchased part# 77001038 element: dual radiant /6 it appears that it is wired differently than the one we are replacing.
Answer Hello Margaret. You need to look at the way the old element is wired and match the terminals on the new element to the old element. They may be different locations on the element, but should match up.
I had the same issue as Donald above. I replaced the burner myself and it looked similar enough but before only the inner ring worked and after replacement, only the outer ring works now. Did Donald get his issue resolved. I would like to return but do not know what to re-order.
Answer Lisa, The first thing to check is the wiring at the new element. some of the terminals on new or "substitue" elements are in a different location from the original element, and you may have the wires "crossed". Another possibility could be a faulty infinite switch or wire to the element. A model number of your range would be a great help. Thanks and Good Luck