My grids don't heat up to cut the ice.
Answer Hello Andy. Check the grid cutter and see if a wire is broke. If not the transformer is bad on the unit. The transformer has been permanently discontinued by the manufacturer and we don't know of any source or replacement for the part.
The wire on the grid cutter broke so I need to replace it. I have 2 options the assembly AP3859445, or the grid cutter AP2903163. Which one is the cutter in its entirety? To just remove one and plug another in?
Answer Hello Karen,
The two parts you listed are both plug in complete parts, but the difference is the model number. One has a connector to retrofit one model and the other is retrofit to another model. If you could re-post with the model number, or call in (1-877-477-7278), we will be happy to get you the correct part for your model.