When water is running from the tube to fill the ice maker, water sprays all over the freezer area. The ice bin becomes frozen in place and can only be removed after thawing.
Answer Jane, first thing to check is the fill tube grommet 61005744 make sure it is seated in the ice maker fill cup 628356, and it is not twisted. you'll need to check the opening and make sure there is no ice forming at the tip or up inside the tube, and make sure the freezer temperature is not too cold(3 to5 dgrs.). Thanks and Good Luck