Why is water freezing in freezer section and across drain hole and then drips through the holes to fresh food part of refrigerator.
Answer Lisa, This is an indication that the defrost drain tube inside the cabinet is clogged with debris or iced over . You will need to remove power to the refrigerator then the rear wall and air tunnel in the freezer compartment. Defrost and remove any excess ice and frost from behind the wall and floor. A turkey baster and hot water usually works well to start to clear the debris. you may want to insert a length of flexible semi rigid tubing ("weed wacker" line works pretty good) into the drain pan opening and carefully push it down the tube until and the debris is clear. You're going to make a mess with the water, so keep a mop or some towels handy.
why does freezer section blow frost all over everything do you think the defrost heater has failed thanks Tom.
Answer Hello Tom,
The freezer having frost all over everything would indicate 1 of 2 things. First check the fresh food compartment to make sure that it is cooling properly. If not cooling properly you will want to check the vents for being clogged or for the damper to not be working. 2nd you will want to check for air leaks around the door or the door not closing all the way. Check for things that would cause door not to close or bad door seal.