Won't dispense ice, dispenses water fine.
You will want to test the control board on your dispenser to make sure that there is power going to the dispenser motor. The tech sheet will be under the kickplate. If the control board is sending power and the motor is getting power but not turning then the issue would be the dispenser motor.
After talking with Tiffany B, I was told to remove the shaft, clean etc. in the ice dispencer under the spring. How do I remove the shaft? Thanks, Steve
Answer Hello Steve. This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few trys to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly.