I recently purchased part # W10174536 (ice container assembly) but the part does not fit correctly.
There is an octagonal metal rod that extends from the motor (in the freezer door) which connects / fits to a coupling under the bottom of the ice container assembly. (This is the drive rod that turns the ice dispenser / crusher.) The fit between the coupling of the ice container and the drive rod is the reason the replacement part does not fit: Either the drive rod (original part) is too long, or the new coupling for the ice container is too short / not recessed far enough. As a result, the ice container will NOT seat properly on the inside of the freezer door - there is at least 1/2 inch gap.
Any ideas / suggestions? The refrigerator was made in 2008 - is it possible that the replacement part was redesigned since the original mfg date?
Answer Hello Marc! This is an issue caused by the door liner being made of plastic. You see, the issue is caused by the plastic door liner changing shape by a small amount and this makes the shaft too short. Believe me, this steel shaft cannot strip. When the motor is setting effectively further away, this makes the shaft slip because it isn't meshing fully. I remove the two 1/4 inch hex headed screws and set the plastic "keeper" and spring aside. Pull the shaft up, out of the hole, (you can grab it with needle nosed pliers). Wrap electrical tape, sticky side out, around itself about 20 times or so and shove the wad of tape into the bottom end of the shaft. It may take a few tries to get the length right, but when you get it right, the shaft will mesh on both ends and it will dispense again. This is one of two ways to correct this issue. The other one is to replace the freezer door assembly. Hope this information helps you. Please let us know if you need any further assistance. Thanks.