According to the diagnostic using the jumper to test the water supply pump and then the unit, my whirlpool motor module is bad. Although the unit is several years old, it has never been used. Is there a setup step that I may have missed when hooking the unit up to a water supply?
Answer If the valve is good, and the water is hooked up, then it should work. Did you jump from T&H on the module? On some models, you will need to hold the door switch closed while jumping T&H for the icemaker to go into harvest mode. If it doesn't move, then you have a bad module.
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When the tray is filling with water, the waters goes into the ice bucket. What is causing that?
You will want to check to make sure that the fill cup is not clogged with ice. This would be the most likely cause. Also check the icemaker mold is not deteriorating. If the fill cup is clogged then you will want to replace the water valve as this is the most likely cause for the issue.