My dishwasher doesn't use the detergent pack that I put in and the dishes show it. Please tell me why? THANK YOU; Mr. Young
Richard Y for Model Number DWC8330AAW
Answer Richard, A few things to check first. Make sure the water in the bottom of the tub is at least 120 dgrs.F. on the first fill of a wash cycle. Make sure the water level in the bottom of the tub is as high as the heater element,at least, after a fill and 3 to 5 minute wash. Review the loadinfg instructions of your User's Guide, make sure you're not blocking the detergent cup, so it opens proper and water can wash over the packet, and wash out the contents into the tub. Good Luck and Thanks