My touch pad has no effect on oven. I had an appliance tech. out and was told it was the touch pad. Does this sound correct?
I just want to make sure it is not the control board before i order the touch pad kit.
Answer Hello Todd,
Remove the control panel and clean the ribbon cable with a pencil eraser. This is delicate and there is a specific way to do it without causing damage to the ribbon cable. Rub the traces in the same direction the traces run. Any other direction will destroy the ribbon cable. If this doesn't correct the issue, change the touch pad. If this makes no difference, replace the touchpad W10122295.
Thank you for your first response. I just want to make sure I have given you all of the info. Timer and clock including hour and min buttons working. Start and off/cancel buttons beep once but do nothing. Oven light button beeps three times but does not turn on light. Bake,broil,temp,auto clean, cook time and stop time buttons are all completely dead. Clock is still working and there is no error code reading. So to confirm, do I need the keypad or the elecronic control board? Thanks again.
Answer Hello Toby. If the button create a beep, then they are working. Is the unit in lock mode? If so, you will have the problems you just described. Try unlocking the unit and see if it works. Press and hold START for 5 seconds, or until a single tone
sounds, “LOC” and a picture of a lock appear on the display.
Repeat to unlock and remove “LOC” from display. If this does not work, try unplugging the unit for about 30 minutes and then restore the power. If the problem is still there, you will need to start with the control board and may need the panel W10122295 as well. Hope this helps.
Deadish keypad. 4 buttons make the beep sound but function nothing. No error code at all. Do I need the keypad control or the control board?
Answer Hello Toby. Based on the information you provided, if the buttons are beeping, then the buttons are being activated when you press them, and the control board 9760013 is bad and will need to be replaced. Hope this helps.