Can you tell me how to remove this part and install the new control panel?
Answer Hello Greg,
Unplug the unit and remove the two screws along the top of the unit and open the door. Slide the air grille to the left and it will come off. Some of these have black screws in the grille that thread in from the front of the unit. This kind will come right off when the screws are removed.Now there is a single screw in the center above the control panel. Remove this screw and slide the control panel up and off. Now the control board is attached only by the wires. You should take a few pictures of the how wiring is connected to the control before removing anything. Take the pictures from a couple of different angles so you can really tell what goes where.
The "cancel/off" button is not working, but all other buttons are working.
Would the keypad be bad or circuit board behind pad?
Answer Hello Jen. Based on the information you provided, it sounds like the control panel W10306627 is bad and will need to be replaced on the unit.