Note: This question is for the older version of this part, but we thought you might still find it helpful
I opened the pull down door and it made a loud popping noise. A piece of metal fell to floor - looks like it broke off of something. Now door is very heavy to open and shut. I think maybe it is the spring? Do you think it is? Thank you.
Answer Hello Tom. You will need to check and see if the spring is broke in the unit. If so, you will need to replace the spring W10465869 in the unit.