The right side refrigerator door rises up as you swing it open and makes a load snapping sound, as you swing. I'm guessing that may be a broken "door stop"? Would you agree, or should I be looking at a hinge problem, as well?
Answer Ralph, It's not likely a door stop or hinge problem. It is more likely to be a door closer 12028505AP issue. The closer is seated on the hinge pin and there is a location pin that inserts into the opening on the hinge to "lock" it in place. If the closer is "dry}, or shifts up the location pin can break off and / or make a snapping noise. Check or replace the closer and lubricate liberally with silicone based grease or "Vaseline" .
What color is this part? Is there a way to provide a picture? Thanks.
Answer Hello Ray! The door stop W10191119 is apollo grey in color. Please check your inbox for a copy of a picture located online. Thanks!