Thermal fuse and control panel for my maytag dishwasher both failed and needed to be replaced
Richard C. • Cape Canaveral, FL • November 01, 2014
Appliance: Maytag Undercounter Dishwasher MDB7749AWM1
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Ordered a new thermal fuse from your website last week and installed it three days ago. This is the second fuse in one year that needed to be replaced. The dishwasher was purchased new in 2012. Relatively easy to replace. Your website had a you tube video that showed how to replace it. Power came back on the control panel, but the start button (not a button, but a touch screen) would not work. This is the second time in two years that the control panel had to be replaced because the start button failed. The only way to fix this problem is to replace the entire control panel. Ordered a new control panel yesterday (10/31/14) and got it today (11/1/14). Amazingly, it came in one day without paying extra for two day delivery. Installed it today, Twenty minute job because I had watched a serviceman install this control panel twice in the last three years, once on a Whirlpool dishwasher that I had before buying the Maytag (which is simply a Whirlpool product with a Maytag name on it) and once on the Maytag. I am not a very mechanical person, but was able to install both parts fairly easily. As a side note, I went on Whirlpool's company website yesterday just to see what they would charge for the control panel. Their cost was $160, and, sadly, the panel was out of stock and would not be restocked for 7-10 days!! I purchased the same panel on your website for $130, you had it in stock, and it was delivered to me in one day and a half. Please feel free to share this story with as many current or prospective Whirlpool customers as possible. The good news for your company is that these parts fail so often, you'll sell a ton of them. Luckily, your company has a better supply of these parts than Whirlpool does.
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