The oven or broiler will not heat up. all the controls light up and work just oven won't heat up. also convection on microwave will not heat up
Answer Hello Debbie. Test at the terminal block for 240 volts. Make sure there is no burnt or damaged wires there as well. If all of that is good, then you need to test and see if your losing power from the relay board of if a thermal cutout is bad on the unit. You can test this with a multi-meter TJMA-DMT3. Here is a link on how to use a multi-meter. http://forum.appliancepartspros.com/oven-repair-including-ranges-cooktops/4810-how-check-continuity-ohmmeter.html
How to replace thermal overload AP3885687 in top oven of Whirlpool GBD307PDT3
Answer Hello Garland. Disconnect the power and pull out the oven and remove the back access panel. Now you can access and replace the thermal overload on the unit.
My top broiler will not get hot. The bottom unit in that oven gets hop but not the top one. I checked the broiler heating element and there is continuity. The total bottom oven works. Thank you for any help you can give me.--Gordon
If the issue with the unit is just the upper oven broil not working then the thermal shutoff will not be the issue. If both bake and broil are not working then test the thermal overload for continuity. If there is no continuity then replace the thermal overload 9759243. If the thermal overload is good then the issue will be in the control board W10438750.