If a side by side refrigerator will not cut off what is the problem?
You will want to check the temperature in the refrigerator and freezer to see if they are correct. If the temperatures are too high then you will want to look to see if there is frost build up on the back wall of the freezer. If there is then you will be dealing with a defrost issue. If there is not frost on the back wall you will want to pull the rear cover from the back of the freezer compartment and check to see if there is a even frost pattern. If there is no frost pattern then you will want to check to make sure that the compressor is running and if so then you have a sealed system issue. If there is a even frost pattern then you will want to check the dampers and check the fan to make sure operational. Also check the condenser coils which are located under the front of the cabinet.