Hi my washer spins but the middle part keep coming up and cause the lid to open. What is the cause?
Answer Hello zara. You need to check and see if the agitator is broke on the unit. We will need your model number to help you more with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx
The bottom of the agitator will turn, but top half will not. What part or parts do we need to fix? Thanks so much!
Answer Tesse, You'll probably want to order this repair kit 285811, it'll have all the parts you need to repair the agitator. There's also a "how to" video attached the the part diagram in the APP web page.
The thrust washer cracked in several places and the agitator assembly came loose. How do you remove the agitator cap to reach the agitator bolt that secures bolt to the drive shaft? A diagram would be useful. How is the thrust washer attached to the agitator assembly? Thank you for your help.
Answer John, You may want to order the agitator repair kit 285748 and the Thrust washer 285587. There is an informative video attached to 285748 that will answer all your inquiries. The thrust washer is not "attached" to the lower agitator assembly, there are openings or slots in the agitator that align with the "key ways" on the thrust washer, once installed a small dab od white lithium grease on the top of the washer will help to keep it working for a while.