The machine will not spin when there is clothes in it . whene you take the clothes out it spins normal . it is the neptune model.
Answer Louis, There should also be an error code in the control panel display, "UL", "DC",etc. The "unbalanced load" or "distribute clothes" codes, could be due to a faulty displacement sensor 12002194 or clutch assembly 12002211 if not due to improper loading. We'll send you some information that will assist you in enterring the diagnostic and test cycles, so you can determine where the issue may be.