Machine door wouldn't open. Then when I got it open the washer was still was full of water. Tried to restart and just got a moan sound so I turned the unit off.
You will want to pull the trap from the drain pump and check for clogs in the pump assembly. This is the most likely cause of the unit not draining. The door will not unlock if the water is full of water.
Note: This question is for the older version of this part, but we thought you might still find it helpful
My washer does not Know when it is out of balance. It will pound the cabinet housing a few times before it stops to rebalance itself. What part do I need?
Answer Hi Milton. It may be possible you have a bad suspension shock assembly. That part # isW10480711. You should consider replacing all of them as manufactures upgrade parts occasionally. Thank You