I understand we need to replace the ball bearing unit as it sounding very noisy. Has it been your experience that this is normal after as little as one year - and if replaced will it have the similar life expectancy?
Answer Hi Tom. No this is a uncommon failure issue. I have seen premature failure with oxyclean product being used. Has there been any fault codes? Is the unit level and the leg nuts locked in place ? The outer tub is part # W10290562. The inner tub is part # W10283352. The pulley Nut is part # W10283361. Look at the run out of the pulley part # 8182650. The inner tub gasket is part # 8181673. If it was bent or wobbling then this may have contributed to it being out of round and throwing all off balance. Thank you.