I have on older whirlpool duet the plastic tab behind the hold to start button had snapped due to age of the plastic making it brittle Mark A. • Chula Vista, CA • April 27, 2014 Appliance: Whirlpool Washer-Direct Drive GHW9100LW1 My Repair & Advice I watched your video about replacing the user interface. I followed it exactly and the fix was very simple. Only issue was that due to the age of the plastic, some of the tabs on the user interface snapped when detaching it from the face panel. (sorry, poor nomenclature don't remember the correct name for the front panel/bezel). No big deal since I was replacing the user interface anyway. Important note for others: watch the video, but since it is applicable to multiple models don't just order the part at the link. Get your model and verify the part number prior to ordering. Fortunately, that's what I did. Was this review helpful to you?