Recently moved & the movers took the freezer door off the side-by-side refrigerator. In doing so, they apparently kinked or broke the vinyl water line that enters the bottom of the door to supply water to the cool drink dispenser in the front of the door. I can't see any splits of breaks in the tubing that's visible so the damage must be just inside the bottom of the door. Or, worse yet, the line may be disconnected somewhere inside the door. When you press the lever for a glass of water, all of the water leaks out of the bottom of the door where the line enters. Can the freezer door be disassembled & the line replaced?
Bob F for Model Number KSRB22FRBX00
Answer Hello Bob,
The tubing 4387492 runs as a solid piece inside the door. The good part is the tubing can be replaced. It is run through a channel in the door. What you would need to do is remove the front panel from dispenser. You may also need to take door off unit to make it easier to run. Once you have dispenser panel off, removal is to take flat blade screwdriver at the bottom where the 2 slots are and pop it loose, then you pull the dispenser bracket loose. Once bracket is loose you remove the screw holding the lever and the water tube bracket in place and remove lever and bracket. With this done you can pull tubing out of door and push tubing back into door. It is better to push in from the bottom. Reinstall all parts in reverse.
Can I replace the water line myself or is it too complicated?
Kumar for Model Number GS6SHAXMQ00
Answer Hello Kumar,
You can replace the water line. Depending on which water line you need to replace will determine how difficulty it is to replace. For water line from filter to supply, you would just turn off water, disconnect water line. Go to front of unit an take out 2 screws for filter housing. After they are taken out you slide the filter housing out and disconnect the small line. Once disconnected reinstall in reverse.
I Have ordered a new water line that will connect from valve at house to the filter housing. I understand that there are valve clamps that must be pushed into the filter housing and then the line should be pulled out. I cannot get my hands into place to pull the tube after pushing the ring in. Do you have any suggestions or am I doing this wrong?
John
Answer John, Try this, push "in" on the tube, press down/in on the "collar" syrrounding the tube, then, pull out on the tube. To install the new tube, Press down/in on the collar, inert and press the tube in as far as possible, and release the collar, a slight "tug", out on the tube, will insure the tube is seated and locked in position, and should not leak.